Introduction This AS unit is a mandatory unit that will be externally assessed. The unit introduces candidates to factors affecting the quality of life. The care principles, skills and techniques required by both formal and informal carers to treat individuals well within a range of care settings. This unit provides a basis for the understanding and application of other units. The content of this unit includes:  Factors affecting the quality of life of individuals  Principles of care  Caring skills and techniques  Communication  Barriers to communication and quality care  Rights and responsibilities of providers and individuals